Cancellation Policy

As with all bookings we advise you to take out travel insurance to cover your costs should you need to cancel.  We ask for you’re understanding and consideration of our policy.

 

On booking the guest will be charged a prepayment for the first night after reservation, which is non-refundable and the remaining amount is payable 7 days prior to arrival.

 

Please be aware that this is a two-part payment

 

For booking alterations tel. 07881653037 or

email - acerviewinfo@aol.com

Earlier than scheduled departures are handled as a cancellation and the same policies apply.

 

CHECK-IN

Check-in time is between 16.00 hrs. and 19.00 hrs. Please understand that we are preparing the rooms for your arrival and cannot welcome you prior to 16.00 hrs. If check-in cannot be

made between 16.00hrs and 19.00hrs, guests are asked to let us know. With prior notice we will do our best to accommodate late arrivals, but please note, on the day of arrival only.

 

SMOKING

Acer View follows a strict no-smoking policy which we adhere to and prohibits the smoking of any substance, including but not limited to, tobacco and drugs. Smoking products are also prohibited, including but not limited to cigars, pipes, and vaporizers (electronic smoking devices).

 

We do not permit the use of products operated by naked fame or anything that's causes sparks including but not limited t candles, oil burners, incense sticks, matches, lighters and not limited to or excluding other flammable products. Failure to comply will result in your stay being terminated with immediate effect. Any guest(s) found to have been smoking within premises.

will be charged £250.  

 

YOUR BOOKING

Rooms are available for the number of guests confirmed at booking. i.e room booked for 2 guests permits a maximum of 2 guests.  Suite/Family room permits a total of 4 guests only. In breach of this your booking will be deemed void and full payment will be charged.  

 

BREAKAGES

The Guest shall be responsible for the repair or replacement of any breakages, loss or damage and shall leave the room in a clean, neat, and tidy condition.

 

LIABILITY

No responsibility is accepted by the Proprietors or any person staying at Acer View Guest House, for any loss, damage or injury to Person or property (including cars, accessories, or contents) whilst within the confines of Acer View or whilst the guest(s) or any member of their party is engaged in any activity, or any illness arising from any cause whatsoever.

 

WEB SITE

The proprietors believe that the information on this website is correct but cannot accept responsibility for errors or misunderstandings.  To allow for a policy of continuing improvement of facilities etc, the proprietors reserve the right to alter or amend the amenities or facilities offered. Please check when booking.

 

On booking we understand you have read and agree to our Terms & Conditions.